Home Cloud Solutions doesn't response to my calls.

I received my cloud 20 on the 20th December and I had a question about the same product from Telkom. Understanding that Home Cloud using Telkom's pfroducts I asked the Sales lady, Gugu Mzimela that I have received the router and all is sorted but I saw on Telkom's website that they have the December special of 40 Gigs x 2 for R369 and Cloud 20 Gig costs R299. My question was, can you offer me the same as Telkom's offer, seeing that you have the same router and Telkom is the service provider? I first phone and speak to Gugu then she referred me to Thabani Mfusi and I am still waiting for a response. Meanwhile I spoke to Laurelda Japhta who said she wil send me the document to complete and and I am still waiting for the document. Now they want to be paid and I canceled the contract on the 21st of December 2017, completely within the 7 day cooling off period. They should only send the debit orders through after the cooling off time! One can phone or mail and there is no response from them at all.