HOME CLOUD SOLUTIONS

Our contract is expiring at the END OF MAY 2020, since we requested a cancellation, our data depleted drastically (as we were using our data as we always did without it being depleted as fast as it did), and it has been 3 days now where we struggled to connect to our Night Data. We have tried all your basic Technical Support options (without any support whatsoever), we did request help via email and via a support ticket yesterday morning at around 3am (This is still within 48 hours).

Their contracts and policy wording are very contradicting as well in terms of early cancellations, their response times are also ridiculous. On their website they state that ALL their staff are working remotely during this Corona Pandemic and under 48 hour response time on the support tickets, but we only receive feedback 3-5 days later.

In terms of Cancellations and Policy Wording, last year we tried cancelling our contract with Home Cloud but to our astonishment we were on a 24 Month contract, but nowhere on our contract does it state this. As we were under the impression that we were under a no lock-in contract with Home Cloud. The policy AND CONTRACT also states that you should give a 20 days notice, but on the cancellation request page it says 30 days notice and they keep nagging about a 30 days notice.