Home Cloud is an unprofessional rip-off and I want my money back.

At the beginning of Feb 2020 I app**** for LTE from Home Cloud. I was sent an an e-mail saying that they cover my area.

Two days later I received a random Telkom Simcard from Durban, via courier.

It took another four days to get a reply from Home Cloud to confirm that it was them who had sent me the Sim.

By 14 Feb 2020 I eventually managed to activate my account through a consultant via e-mail, who sent me a link to buy Topup until my first payment goes off (I assume in March). I proceeded to buy R529 worth of data (400 day 400 night). On 16 Feb I inquired as to when I would receive my topup. The reply: We need proof of payment - This was for an online purchase, using my debit card. I sent through a proof of payment which was rejected - I had to sent them a bank statement.

It is now 10am on 19 Feb 2020 and I am still waiting to hear anything back from them or have my Topup bundle activated.

Home Cloud is an unprofessional rip-off and I want my money back.