Home Cloud *********** & Poor customer service

I've registered and paid for a data package, on the 28th March 2020. I was promised that the package will be delivered in 3 to 5 working days. I waited for full 3 weeks the package was not delivered and the consultants from Home Cloud were not willing to respond on my query. Even their Support Supervisor Jared he does not even respond to the query. On the 26th April 2020. I received an sms that my package was ready for collection. I tried to find out if Home Cloud will debit my account again even if they failed to deliver my package and I couldn't use my data for March they didn't respond. Surprisingly they debited my account again on the 1st May 2020. I tried to cancel the account I have with them but they are telling me to cancel by sending an email to billing department. I have done that on the 26th April 2020 but when I made a follow up to confirm cancellation I was told to cancel through their web site. I have cancelled through the website this morning (5 May 2020). I have been awaiting a call from them to confirm my cancellation but they are telling me to wait until cancellation department calls me. I'm afraid they are stalling so that they will debit my account again month end!!! Home Cloud has the worse customer service. It's a nightmare.

Regards Thabi *** or ***