Home Cloud Double debit

On the 16th April 2018, I bought the 40G for R534.00, unit was received on the 18th April 2018, requested an invoice (for insurance purpose) stating monthly payment of R534.00 per month, dated the 30th April invoice received stating amount of R1313.00 will be deducted end April, I called in they explained I need to pay a month in advance which was not discussed by the sales person , I then called and cancelled my contracted immediately, which the unit was sent back on the 27th April, asked about the amount deducting (I was told it will be rectified immediately. on the 1st May 2018 amount of R1313.00 was deducted, I have been calling in every day since for my money to be returned to me. I have spoken to: Ismail Charne Clarris Jean Charne had advised that I need to be patient as I there is a back log on reversals, I cannot seem to get through to the accounts manager as he is never in. Hearing everyday for 2 weeks the matter is being escalated, is unnecessary and fastrating.