1 reviews | Active since Apr 2018
Home Cloud - Data disappears into a black hole and your tops take days to activate
Becareful of this company - you will buy data which disappears in days and when you top up you wait days for your top up to be activated. Top ups also do not roll over so if you top up a few days before the end of the month - you will lose what ever data is available on your top.
When I signed up I specifically express my wish to be on a month to month and was assured this was the case. Some weeks late I discovered that they put me on the 24 month contract.
Good day Melanie.
It is unfortunate that you have experienced the frustration you have We are working hard to resolve the problems experienced with Home Cloud.
We would like to point out that it is not factual that the topped up data does not carry over to the next month once new data is loaded. In fact the topped up data expires a month after the data has been purchased provided that the client has not depleted it. We are happy to send you a detailed data update in order to clarify this information further.
Kind regards. Team Home Cloud.
Good day Melanie.
It is unfortunate that you have experienced the frustration you have We are working hard to resolve the problems experienced with Home Cloud.
We would like to point out that it is not factual that the topped up data does not carry over to the next month once new data is loaded. In fact the topped up data expires a month after the data has been purchased provided that the client has not depleted it. We are happy to send you a detailed data update in order to clarify this information further.
Kind regards. Team Home Cloud.