EM
Elliot M

1 reviews | Active since Aug 2013

24 Apr 2018, 13:50

Home Cloud bad service

We first joined on 27/03 and the device was delivered late with a dead sim card. • The sim card was not activated on arrival 29/03/2018 as promised b and it took a lot of emails/calls to have this activated on 05/04/2018. • We were then billed from 29/03/2018 to 30/04/2018 but the sim card was only activated on 05/04/2018 . • On 23/04/2018, our account was then suspended or deactivate by Home Cloud with no reason given by your company! But we are still billed for the full month.

This company has horrific service!

0
Replies (1)
Home Cloud
Home Cloud's reply08 May 2018, 16:34
Official

Good day Sir.

Your complaint has been received and we have contacted you in order to resolve the billing problem as quickly as possible.

We hope to hear from you soon.

Sincerely yours, Team Home Cloud

Best regards,