Hands my contract over to Telkom in under 24 months.
The type of company that woos you to leave you half way through your service.
Initially, they were very helpful when I opened my contract with them in August/September 2016. When I had technical issues during these two years I had to go directly to Telkom as Home Cloud's communication throughout the contract is severely lacking.
The reason why I signed up with Home Cloud is for their customer service, because it is easier than having to be kept on hold for hours to deal with the service monopoly, Telkom. After being fed up with having to deal directly with Telkom, I have decided to contact Home Cloud to ensure that my contract does not renew. They responded by telling me, "Sorry, you are no longer on our system as you are an old client." They refuse to help me.
So, I cannot cancel my contract through my initial service provider, Home Cloud. Neither can I cancel my contract through Telkom.
Such incompetence is unheard of.
Hi Rita,
We apologize for the inconvenience caused.
Unfortunately at the inception of your contract , Homecloud was an authorised dealer of Telkom. We have since become an on-seller which means we no longer have control of making changes of your contract, however if you wish, somebody can call you and advise you on the next step.
Thank you so much for reaching out to us.
Kind regards, Homecloud
Hi Rita,
We apologize for the inconvenience caused.
Unfortunately at the inception of your contract , Homecloud was an authorised dealer of Telkom. We have since become an on-seller which means we no longer have control of making changes of your contract, however if you wish, somebody can call you and advise you on the next step.
Thank you so much for reaching out to us.
Kind regards, Homecloud