False advertising

I’ve been a customer of said company and have been trying to get a hold of them for some time regarding poor service. The original contract states 120+120 gigs. First month went without a glitch. February and March only received 80+80 gigs and was still charged the full amount. When I FINALLY did manage to get a hold of them this was the response I got. (Home cloud no longer rolls over any unused data, We will credit your account to ensure that you have your full data allocation,Roll over data was previously a value added benefit which we rolled out to customers at no additional cost. It was a temporary campaign). When asked as to why, their response is simply that they did send emails to all customers. I was told that my account will be credited, but had I not questioned this I would’ve essentially lost over 160 gigs in total. To me that’s **************** and so ********* from a company delivering such a service. To me it was more a sales pitch just to get a person to sign up. Homecloud seriously needs to have a deep look at themselves and change their approach as to how they’re treating their customers. After all we’re the ones paying their salaries, which in return puts food on their tables.