Dismal service and pathetic cancellation process

Home Cloud is the worst ISP for a number of reasons: 1. Useless sales people. I had issues with my router from the day I received it, and the sales person only assisted me AFTER the 7 days cooling period, which meant I was unable to cancel without paying exorbitant cancellation fees. 2. There is no way to track your data usage, other than contacting Home Cloud directly. The turnaround times in responding to queries is ridiculous. 3. No one answers their phone lines and (once again) turnaround times for email responses are long (that's assuming they respond at all). 4. No responses from cancellation team after numerous emails sent requesting a cancellation. I eventually had to engage in the Chat facility provided on their website; where a consultant kept closing my query without resolving. Eventually got a different chat person, who initiated a phone call to discuss the cancellation. 5. When querying their incorrect cancellation fee (they were erroneously charging me for extra months), I received no response.

Bottom line is, don't use them... You will be frustrated!