DISGUSTING SERVICE, INCOMPETENCE, DISGUSTING ACCOUNT KEEPING and FALSE ACCUSATIONS of my account being in ARREARS

I am SICK and TIRED OF NOBODY at Homecloud solutions being willing to resolve my issue once and for all. I am tired of staff at the Durban office never answering the phone when I call. I have been billed for R4415.57 regardless of NEVER MISSING A PAYMENT. Staff are RUDE and do not adequately resolve issues. I have even had a staff member lie to me and take R80 from me when he delivered my SIM card for a 'cab fee' for delivery I later found out from the director of the company that in fact - delivery of products is FREE and does not need to be paid for. Another member of staff screamed at me on the phone once and reprimanded me as though I am a child. I have been charged on 2 accounts - 9906 and 6529 for a grand total of R4415.57 regardless of receiving an email from The Debtors Administrator yesterday assuring me that account 6529 had been closed and all payments to that account had been transferred to account 9906. This is a complete lie because today I have received 2 emails with 2 invoices for both accounts and for amounts outstanding on both. I am so sorry that I EVER took a contract with this company and even more sorry that I referred friends to this company who have also taken packages. In addition I was informed by a member of staff that my account had been upgraded and this happened without my request nor consent. I am sick and tired of being sent threats that my service (which has been paid for in advance and is up to date) being suspended. My job requires an internet connection and I don't need false accusations of not paying my account and threats of my internet being suspended WHEN I HAVE NEVER MISSED A PAYMENT. Disgusting service. Disgusting management. Disgusting account-keeping. I am disgusted and infuriated through and through.