1 reviews | Active since Nov 2018
BREACH OF CONTRACT
BREACH OF CONTRACT!!!
We signed a 24 month contract with Home cloud for 200 gigs anytime data and 200 gigs night data. it costs us about R1500.00 per month. i was told we can expect 90mbps. so far we haven't got speed over 15mbps. we also only receive 100 gigs data a month and our invoice even stats we are being charged for 200gigs.
i have called, i have emailed, i have sent whatsapps to the rep and still i dont have an answer. the rep promised, note, "promised", to call me back before 4pm on Friday the 2nd of November. it is now the 19th...
i have been in contact with someone there today who apparently the MD left in charge while he is away overseas on business. i am getting highly irritated that this person and company keep telling me to be patient when i feel i have been more then patient. how long must i be patient for? and i want to know when are they going to repay me the 300gigs of data they have failed to load onto my account?
We sincerely apologise for the issue you experienced and the frustration in trying to get in touch with us.
We have followed up on your query and have found that you have since been been assisted with a solution to your problem.
Please see below for future reference please direct your query to the appropriate email address, along with your contact details, and the relevant department will contact you as soon as possible:
Top-Ups / Upgrades:
***
Technical Support:
***
Billing:
***
Referrals:
***
Arrears:
***
Data Balance Checks / Sim Swaps:
***
Contact Numbers:
Business Hours:
***
Monday to Friday: 8am - 5pm:
After Hours:
***
Monday to Friday: 5pm - 2am.
Saturday: 12pm - 4pm.
WhatsApp communications available after hours.
Again, we truly apologise.
We sincerely apologise for the issue you experienced and the frustration in trying to get in touch with us.
We have followed up on your query and have found that you have since been been assisted with a solution to your problem.
Please see below for future reference please direct your query to the appropriate email address, along with your contact details, and the relevant department will contact you as soon as possible:
Top-Ups / Upgrades:
***
Technical Support:
***
Billing:
***
Referrals:
***
Arrears:
***
Data Balance Checks / Sim Swaps:
***
Contact Numbers:
Business Hours:
***
Monday to Friday: 8am - 5pm:
After Hours:
***
Monday to Friday: 5pm - 2am.
Saturday: 12pm - 4pm.
WhatsApp communications available after hours.
Again, we truly apologise.