1 reviews | Active since Jan 2012
Bad Technical Support.
I have being a Customer with them for almost 2 Years. There service was always acceptable. But there support service started to get worse. They removed any telephonic contact so the only way you can contact them is via Email and Whatsapp. Twice I have upgraded my Data Bundle, and twice I get connection problems. They first try blame my Router. So for the first timefew days of changing setting and getting nowhere, a week later they find out it is on their side. Now once again I upgraded my Data bundle the same issue, and again they start with my Router as the problem, but now it is two weeks and still no solution. The last contact 3 days ago they said they they will deliver a new SIM card to me. No SIM Card has arrived as of yet. When I introduced a Friend to them 3 Months ago he had his SIM card the next day, so as I see it, old customers are not that important.
Today is the 30th of December 2019. Since the begining of this Month, I have had Slow to No WiFi connection. I has logged a Support Ticket, 1st time a gentleman in Support, from their Company had tried to help me, when he was unable to do so, He sent Main Support my to help with problem. I have had rheir support asking me to change settings on my Router, i have gone as far as fitting the SIM Card into another Router which results doing the same thing. On the 11th December they said they would send me another SIM Card, but for some reason that never got delivered, Then on Friday the 20th of December 2019 my WiFi speed improved Silghtly, but still way below usual Download Speeds. But still when I try Download my computer Updates is stays on pending for about 30 minutes just to then state "NO Internet Connection"I have being a Customer for 2 years now. But now is the first time this Company has let me Down. How do they expect me to pay for another month if my WiFi is not working properly? The Company has had basically the whole month to try sort out my WiFi issue but just totally ignored my problem.This is not the treatment you give someone who is being nothing but patient with your Company up to now. They the convently today took away all my remaining Data.
Today is the 30th of December 2019. Since the begining of this Month, I have had Slow to No WiFi connection. I has logged a Support Ticket, 1st time a gentleman in Support, from their Company had tried to help me, when he was unable to do so, He sent Main Support my to help with problem. I have had rheir support asking me to change settings on my Router, i have gone as far as fitting the SIM Card into another Router which results doing the same thing. On the 11th December they said they would send me another SIM Card, but for some reason that never got delivered, Then on Friday the 20th of December 2019 my WiFi speed improved Silghtly, but still way below usual Download Speeds. But still when I try Download my computer Updates is stays on pending for about 30 minutes just to then state "NO Internet Connection"I have being a Customer for 2 years now. But now is the first time this Company has let me Down. How do they expect me to pay for another month if my WiFi is not working properly? The Company has had basically the whole month to try sort out my WiFi issue but just totally ignored my problem.This is not the treatment you give someone who is being nothing but patient with your Company up to now. They the convently today took away all my remaining Data.