Bad service from new customer

I am a new customer for home cloud from 1 Dec. Firstly my debit order went off 3 days prior to the debit order date. None the less I paid for the package I wanted LTE 100G day and 100G night. I checked balance and I only have 100G anytime data . I called in to technical today and yesterday, spoke to Abdul. He advised I would get my other 100G data by COB... this is ridiculous.... I paid for 200G and receive half....