Bad service from Home Cloud

My phone was ****** on 30/5/2020 and i reported ****** simcard to Home Cloud on 01/06/2020. I have been waiting since then and still havent received new sim. No one calls me back or replies to my messages. This is extremely bad service!! I havebnow paid for 2 months already, but have no data. This is unacceptable service. I will never advise anybody to use Home Cloud as a wifi provider!!!