Bad service bad Signal dishonest sales reps

I joined you guys in December (Late) and it was to my dismay, I have been sitting with endless issues with you lot, from bad signal (supposed to be LTE, but I get 3 med download and 1 meg upload is I am lucky.

You dont have an after hours support and actually you have ****all support because you guys dont stay open till after 4 Pm. Now I have sent many emails asking for assistance, and thats using your guys service in one week, and still I have not had feedback on my emails in December. I then go on your website today to log a query and guess what, your agent fobs me off to your technical dept, I have been on the phone for 8 Minutes!!

Your agent told me that I had great LTE coverage and I dont!!! I have flipping 3G coverage!!! not LTE. I want to cancel and your cancellations people are just as useless as your company.

Cancell my contract with immedeate effect, since you dont reply to my emails I have sent within the 1st week of using you, I wont be liable for any costs, I am blocling and cancelling your debit orders. (SCREENSHOT ATTACHED)

I need to find out why am I getting such bad coverage since day one? your rep stated that we have LTE coverage and 1 med upload is not LTE Sibu9:58 AM kindly provide your address soi can check Me10:03 AM 23 ferreira close birchleigh Me10:03 AM your rep told me on the the phone we have LTE coverage and a good signal Me10:03 AM meanwhile its 1 meg upload and 4 meg download if I am that lucky Me10:04 AM That is not LTE, its more like 3G speeds. Sibu10:09 AM checking..... Me10:05 AM Its been that slow since day one, I honestly thought it was maybe the position of the router and moving it around didnt even help Sibu10:10 AM 23 Ferreira Cl, Birchleigh, Kempton Park, Gauteng, 1618(-26.070974, 28.227180), AMID = ********** 9You're covered for:VDSLLTE-ALTETelkom 3GRoaming 2G and 3G Me10:07 AM I sent an email i December saying I wan to cancel and your offices were closed and you dont have an after hours support line either (that is really ****ty, even Telkom has after hours support) Sibu10:10 AM Kindly provide you ID Me10:07 AM i can take a screenshpt even and email it to you when I get home, to show you that there is not LTE. Sibu10:14 AM Van Coller, John no problem I believe you. Kindly contact the technical department and they will advise you with the best possible solution to your issue. ********** 481/ ********** 035 Me10:12 AM I have tried on many ocassions, I get frustrated as nobody there cares everyone is quick to pass the buck from one person to the next, I get home at about 5:30 Pm. when I have issues I can call your technical department becuase they are closed. Me10:14 AM now I need to call from work to to make speak to your technician who wont be of much help because I have really really bad coverage in my area , what can your technician do to make the signal better? nothing at all.