Bad service

Good day

I app**** for WiFi connection with the above mentioned service provider in April or May if am not mistaken. They did deliver my sim card at my workplace. I couldn't buy the the router as it was not a essential product. I must until laws are eased up..

The following month I was debited. I reversed the the debit order as the sim card was inactive. I called them to find out what was happening with the debit. The consultant explained that I was not supposed to be debited as the sim card is not active. Now again this month I get a statement stating that I owe + - 950 . I further called them again today 30/07/2020 and spoke to Nwabisa Mbewu who was not even interested in what I have to say. She further more said I must log a query with the technical team. They will get back to me. Everymonth I have to reverse debit orders in my account which is costly on me as am being charged by my bank. Kindly assist me in this matter as am being given poor service

Regards Thamsanqa Maraba ***