Bad service

Im very angry with the level of service that i have received from this company. My account was in arrears. I paid the arrears on 11 of january for my service to be reconnected. I was told i need a new sim which i received the following with the understanding that once i have the new sim i must call them and it will be activated with i did. I was then told it would be active by the following morning the 12th. On the 12th it was not active i phoned homecloud trying to resolve the matter. After numerous calls it was eventually activated only to find on monday 21st of january it was inactive again and trying to get through to the technical support is a nightmare they simply just dont answer their phones. Meanwhile i was billed on 15th january for the new monthbut i have no service. If this continues i want my money back coz this company is useless. I would not be recommending anyone to use their service. If their team wish to contact me the can reach ********** or at ********** 505