Bad Service...

On Thursday 10 May 2018 I concluded a contract with Home Cloud Internet providers with a consultant by the name of Andile. I was told that on Fri 11 May I would receive my package via Worldnet Express (courrier services). On Friday morning it was confirmed by the consultant via email that the package would be delivered as it had already been dispatched. I called the consultant to enquire with regards to timing that the parcel would be delivered and told me he would confirm with me- which he never. At after 3pm I spoke to Andile again and he mentioned that he would get back to me in 5min. Tried calling and calling again , no answer. I contacted their after hours number which had directed me to another number which I also tried and it just rang. I had even contacted the courier service Worldnet express and was told that the package was already dispatched but couldnt inform me as to when it would be delivered. It is now Friday evening and Andile still has not contacted me and I am still sitting without my promised package. If I knew that this was the service I would be receiving from Home Cloud I would never have concluded the deal. I have contacted the Home Clould contact centre and keep on being refered to call alternate numbers via auto generated responses. These numbers are called and goes to Voicemail. This poor service from Home Cloud and inefficient Client Service personel is unnacceptable. How can these be Telkom approved service providers? Unnacceptable