bad experience

Worst experience ever, I signed up for cloud 20 with them and I got billed for cloud 40 on the 16 May. I have been calling them, whatsapping them as well as sending a number of emails to try get this fixed. No one has gotten back to me, its been over a week and no is able to tell me why on their system it reads I signed up for cloud 20 and I keep getting an invoice with cloud 40.

The service in this place is Appalling. I've spoken and called their billing department, spoke to two agents Jean and Kerissa and both and them have not even gotten back to me with any sort of feedback. This has been such a tiring experience.