Appalling Service from Home Cloud
I have no service since Tuesday 27/11/2018 and phoned Home Cloud on Wednesday the 28th and they promised to attend to the problem but nothing was fixed – I have been battling to get hold of them since Thursday – Their phones does not get answered. Sent emails no - Nobody bothers to answer my e-mails. Their service is pathetic and they expect me to pay for this service ..
Helpful (0)
Replies (2)0
Replies (2)
Home Cloud's replyOfficial
06 Dec 2018, 09:21 Hi Lindz,
We sincerely apologise for the issue you experienced and the frustration in trying to get in touch with us.
Please see below for future reference please direct your query to the appropriate email address, along with your contact details, and the relevant department will contact you as soon as possible:
Top-Ups / Upgrades:
***
Technical Support:
***
Billing:
***
Referrals:
***
Arrears:
***
Data Balance Checks / Sim Swaps:
***
Contact Numbers:
Business Hours:
***
Monday to Friday: 8am - 5pm:
After Hours:
***
Monday to Friday: 5pm - 2am.
Saturday: 12pm - 4pm.
WhatsApp communications available after hours.
We sincerely apologise for the issue you experienced and the frustration in trying to get in touch with us.
Please see below for future reference please direct your query to the appropriate email address, along with your contact details, and the relevant department will contact you as soon as possible:
Top-Ups / Upgrades:
***
Technical Support:
***
Billing:
***
Referrals:
***
Arrears:
***
Data Balance Checks / Sim Swaps:
***
Contact Numbers:
Business Hours:
***
Monday to Friday: 8am - 5pm:
After Hours:
***
Monday to Friday: 5pm - 2am.
Saturday: 12pm - 4pm.
WhatsApp communications available after hours.
Home Cloud's reply06 Dec 2018, 09:21
Official
Hi Lindz,
We sincerely apologise for the issue you experienced and the frustration in trying to get in touch with us.
Please see below for future reference please direct your query to the appropriate email address, along with your contact details, and the relevant department will contact you as soon as possible:
Top-Ups / Upgrades:
***
Technical Support:
***
Billing:
***
Referrals:
***
Arrears:
***
Data Balance Checks / Sim Swaps:
***
Contact Numbers:
Business Hours:
***
Monday to Friday: 8am - 5pm:
After Hours:
***
Monday to Friday: 5pm - 2am.
Saturday: 12pm - 4pm.
WhatsApp communications available after hours.
We sincerely apologise for the issue you experienced and the frustration in trying to get in touch with us.
Please see below for future reference please direct your query to the appropriate email address, along with your contact details, and the relevant department will contact you as soon as possible:
Top-Ups / Upgrades:
***
Technical Support:
***
Billing:
***
Referrals:
***
Arrears:
***
Data Balance Checks / Sim Swaps:
***
Contact Numbers:
Business Hours:
***
Monday to Friday: 8am - 5pm:
After Hours:
***
Monday to Friday: 5pm - 2am.
Saturday: 12pm - 4pm.
WhatsApp communications available after hours.
's updateReviewer Update
06 Dec 2018, 09:33Thank you .. I received help from the whatsapp number ..
's update06 Dec 2018, 09:33
Reviewer Update
Thank you .. I received help from the whatsapp number ..