2 months and still no response as well as 3 weeks without WiFi... Pathetic.

Not only has my sim card mysteriously been deactivated, but over these 3 weeks where I haven't had WiFi, I have not been able to find out as to WHY my sim card was deactivated seeing as I'm paying R800+ a month for the WiFi, no one call tell me anything, instead you get put on hold indefinitely, and then when you get put through to "technical" you aslo sit on hold for at least 4 minutes, and then THEY hang up on you...

Now "technical" is the only people who can tell me whats wrong with my sim card, but you physically can't get through to them... Okay...

Furthermore, I get a random email saying that a sim card has arrived at the warehouse and is ready for dispatch?

When I reply to that email ********** I get an email back instantly saying:

"Good day Valued Customer Thank you for getting in touch with us ! Please note this email box is unattended , please log a ticket with the relevant department using the link below and we will be in contact with you shortly . https://www.myhomecloud.co.za/support Have a wonderful day. Kind Regards Homecloud SA Mobile Support"

Now... You can't get through to the technical department, you can't contact the support email address because it's 'unattended' even though it can send out emails... You can't use the online live chat system because you don't get a response, hey I suppose you could log a ticket? No, you won't get any response from that either...

So, I've no WiFi, and I'm still waiting for a response as to what happened to my topup that never got activated. This topup was purchased on the 27th of April 2019, its now the 19th June 2019, nearly 2 months I'm waiting now...

My advice, if you're reading this, rather go with someone else. Home Cloud Solutions is 100% the worst company I've ever seen in my life. Hands down.