VODACOM WIFI SERVICES ONCE AGAIN OFF - TERRIBLE SERVICES!!!

ONCE AGAIN WE ARE EXPERIENCING BAD SERVICES FROM VODACOM WIFI. FOR THE PAST FEW MONTHS OUR WIFI SERVICES WAS OFFLINE ON AND OFF, AND ONLY AFTER WE HAVE TO REPORT, -THEN THEY WILL INVESTIGATE AND DECIDE IF WE GET CREDIT BACK. ALSO, THEY INFORMED US NOW THAT ONLY AFTER WE HAD DOWNTIME 48HRS, -VODACOM WILL CREDIT AFTER INVESTIGATION DONE. SO, -IN OTHER WORDS - WE US MORE THAN 15YRS OF CLIENTS WITH VODACOM - SPENDING OVER R600,000.00 OVER A PERIOD OF YEARS WITH THEM, -STILL HAVE TO PAY FOR WIFI SERVICES - IF WE DON'T HAVE ANY WIFI SERVICES IF DOWNTIME IS FOR LESS THAN 48 HOURS. SO HOW WILL THEY FEEL IF THEY GO TO A GARAGE TO FILL UP THEIR TANK AND PAY R5000,00 PER MONTH - LIKE WE DO FOR MANY YEARS, -JUST TO COME AT THE TANK AND THEY TELL YOU, -YOU CANNOT FILL UP YOUR TANK TO USE YOUR PETROL, -BUT YOU STILL HAVE TO PAY THE R5,000.00??? HOW IN THE WORLD DOES THIS MAKE SENSE. YOU HAVE TO PAY FOR DOWNTIME LESS THAN 48HRS - SO YOU STILL HAVE TO PAY FOR "NO" SERVICES RECEIVED! HOW CAN THIS BE RIGHT OR LEGAL!!!!!!!! WE ARE NOW EXPERIENCING DOWNTIME ALMOST EVERY WEEK. WE AS CLIENTS FOR 15YRS OR MORE - SPENDING MORE THAN R5,000.00 PM - HAVE TO PAY OUR DEBIT ORDERS STRICTLY EVERY MONTH. WE MUST REPORT DOWNTIME - AS VODACOM FOR ONE OR OTHER REASON DOES NOT PICK THIS UP ON A AUTOMATIC SYSTEM (IN THE YEAR 2024!) AND WE HAVE TO STILL PAY FOR WIFI - IF DOWNTIME LESS THAN 48 HRS. WHAT IN THE WORLD!!!!! ONCE AGAIN I DON'T WANT PHONE CALLS FROM ONE OR OTHER MANAGER AT VODACOM. WE WANT SOMEONE THAT GIVES A DAMN TO WRITE BACK ON THIS COMMENT AND GIVE DECENT FEEDBACK ON WHY DOWNTIME ALMOST EVERY WEEK NOW, WHY WE MUST REPORT THIS, AND WHY WE MUST PAY FOR A SERVICE WHICH WE DON'T GET??? VODACOM SUCKS AT THIS STAGE!