1 reviews | Active since Jun 2014
Poor Customer Service!!!
Good day
I am writing to address several issues regarding my Rain account, which I believe have not been resolved satisfactorily.
Account Cancellation: I initially requested to cancel my account due to affordability issues in February 2025. However, as of today, my account remains active, and I continue to receive monthly bills, which I do not believe I should have to pay. Despite my repeated requests for cancellation, including communication with a consultant who confirmed my intent, my account remains open.
Router Collection: CCD Couriers was scheduled to collect the router; however, I was off sick on the designated day. They have yet to collect the router, and I still have it in my possession.
Customer Service Concerns: I have made numerous attempts to contact Rain for assistance. Unfortunately, my experiences have been frustrating, including interactions with unhelpful staff and a lack of follow-up on my requests. Most recently, I spoke to a representative who was unprofessional and dropped the call when I requested to speak with a manager.
Disputed Charges: I refuse to cover costs for a service I requested to cancel. The fact that the account has remained active despite my cancellation request is unacceptable. I have documented several instances where I requested call backs and received no assistance.
Given these circumstances, I kindly request that you investigate my account status and ensure that I am not liable for any further charges. I would appreciate a prompt resolution and a call back from a management representative to clarify this situation.
Feb 9, 2025, 8:55 AM Call ***, please!! You lines don't work Response: Hey there, Thank you for contacting rain. Your request has been received and one of our agents will get back to you soon. Reference Number: ***6 Thanks, rain
Good day, I would like to cancel my rain account due to affordability, please. Feb 11, 2025, 10:15 AM
Feb 11, 2025, 10:48 AM #***8 - rain cancellation support# ***
Apr 23, 2024, 9:54 AM Good day, Can I get a call back, specifically from management, PLEASE.
NEVER RECEIVED ANY ATTENTION!!!!!!
Thank you for your attention to this matter.
Please advise how I can obtain assistance from Rain. My communication with a consultant, who was quite rude and initially pretended to assist but then asked for a manager, has been very frustrating. To date, I have not received a call from the manager.
I have already canceled the Rain services I am billed for, and I still have the router. My Hello Peter complaint is still unresolved. I have never experienced such poor service in my life.
I trusted you as my service provider, but I am disappointed with the current situation.
Regards
Lorraine
Please advise how I can obtain assistance from Rain. My communication with a consultant, who was quite rude and initially pretended to assist but then asked for a manager, has been very frustrating. To date, I have not received a call from the manager.
I have already canceled the Rain services I am billed for, and I still have the router. My Hello Peter complaint is still unresolved. I have never experienced such poor service in my life.
I trusted you as my service provider, but I am disappointed with the current situation.
Regards
Lorraine
Please assist.
Rain still did not cancel my account, WIFI device still not collected
What is really happening with Rain.
Please assist.
Rain still did not cancel my account, WIFI device still not collected
What is really happening with Rain.