Extremely frustrated with the lack of customer service!!

I’ve had an incredibly frustrating experience with RAIN and feel completely let down by their service and lack of support.

In May 2025, I logged into the RAIN app to make my usual monthly payment, but the app stated that my next payment was only due on the 20th of June. Since I always make payments through the app and couldn’t proceed with any payment, I assumed it might be due to an overpayment – especially as I’ve never missed a payment before. I even took a screenshot of the app showing the next payment date, just in case.

Then, in mid-June (around the 17th/18th) – before the date the app said payment was due – RAIN disconnected my Wi-Fi service. When I logged into the site to check, it suddenly claimed that my account was overdue. This was confusing and completely contradicts what I was shown earlier.

I tried calling RAIN’s support line multiple times – no answer, endless wait times. I reached out via WhatsApp, which is completely automated, and it just kept saying my query was escalated to support. I was told to send the screenshots via email, which I did. It’s now been over a month, and I’ve received no response. The WhatsApp replies keep repeating the same generic message, and no one actually contacts me.

To make things worse, I’m now receiving SMSs demanding payment, even though RAIN hasn’t resolved or even acknowledged my original complaint.

This is completely unacceptable. As a paying customer who tried to do everything correctly and in good faith, I’ve been met with silence, poor communication, and no accountability from RAIN. It feels like I’m being penalised for trusting their system.

Sort this out, RAIN. Your service and support need serious improvement.