NO CLARIFICATION

I have no internet since Saturday, 1st April. I tried to call in twice and after being on hold for 25 minutes my call disconnected. I sent an email on Saturday. A technician went to my house on Monday, and was told that the fibre cable is damaged, and was sent a quote to replace the cable. I have requested clarification on where the cable is damaged, but to date have not received anything. I do not want to pay for something that has not been clarified. I need internet urgently, and am told that I need to have a new cable installed. I feel that I need more clarification.