You rip the joy of playing hollywoodbets

I played on betway and lotto star, but hollywoodbets slots is bad, never have I struggle so hard to get a trigger(free spins) been playing for more that 7 hours topping up hoping it Wil happen, played different games, outcome is the same, xmas bonanza I played for 4 and half hours, not getting any triggers, that is just impossible, how do they get away with this at the gambling board if there is a return to player percentage attached. They are ******s, use to enjoy playing here, the customer service is beyond poor, you wait for long time til you eventually give up😭are they sleeping? Here is my account number hollywoodbets then check what's happening in my account, Acc No ***, name Lester Dreyer phone nr ***. You rip the joy out of playing!