You don't look the same, we can't give you your money

Try to FICA and there system does not accept my id nor selfie as I've adge 30 since my id was issued now I am unable to do a withdrawal. I have to get a new id or passport before they can help me. Seems like they are involved with dept of home affairs to make money out of people once they start winning on there site. If they want me to look the same as I did 30 years ago, pay for my facelift and Botox otherwise just give me my money.