Worst service ever

I used the platform to do a deposit. The funds left my bank account but did not credit to my gaming profile. I escalated the query and they said 48hrs turn around time. I then contacted them again and they said it would be cleared later the evening. It still did not reflecting later that evening. I contacted them again and they said they had to re escalate and that I must wait anotther 48hrs. The second 48hrs have now past and it still has not been resolved and no one is able to help me.