Worst service ever!

On the 2/03/2023 I withdrew R400 on instant emali cash. On 03.03.2023 I tried to withdraw the R400 and the money was returned to sender as per Nedbank. I spoke to numerous consultants that just kept on escalating the matter. I was then promised I will receive a new sms with a new pin. Up until today there is nothing! I have never experiences such horrible service in my life! Waiting for an hour or longer every time I need to speak to a consultant and still no help? I want my money and don't want to hear about escalations!! you can see the money was returned. What is so hard on sending a new PIN!!!???