Worst service ever

They dont even deserve 1 star. I made a withdrawal on the 29th of December even now i havent gotten the funds, i used fnb ewallet method to withdraw.I sent an email regarding the issue if not receiving the funds i got no response i then called at an expense of my own time and airtime to try and get a response i was told they are escalating the matter they will get back to me within 24-48h of which they did not

I then took it upon myself to call again for followup its where i was told they cannot do anything but to request a withdrawal of which it chargers me and will take up to 3-7 days

Now i am getting charger for an ewallet i never received they playing a shift game they saying its Fnb its not them when u call fnb they says nothing is showing from their side so they cannot assist

This is the way of Hollywood ****ming people how can they charge a client for something they had nothing to do with? How is that my problem that the money is not received? They fail to do their job even the staff has attitude with no customer empathy

Now the funds will be refunded back to the account and i know it will not allow me to withdraw the full amount that is been refunded i will only be allowed to a portion of it

I think they do this deliberately its their other way of making money making ewallets fail then charging you for reversal then after not allowing you to withdraw all of then money refunded