Worst experience from hollywoodbets.net support

Its almost been a month and hollywoodbets.net have not credited my account R500.i have called numerous times and emailed many times.but still no resolution. Its so disappointing that I loaded a voucher that reflected on their side and not on my account yet this cant be rectified to date.i have provided proof I was emailed that credit will be made but the emailed threads have vanished and they have just left me hanging.i hope this never happens to anyone else.i needed this sorted ASAP.