Worst Experience Ever – Over a Month Waiting for My Money

Very disappointed with Hollywoodbets and the terrible experience I have been going through for more than a month now. My money has been stuck for weeks and every time I contact support, I keep getting the same repeated messages saying my issue is being escalated or will be resolved within 24 to 48 hours, but nothing ever happens. I have already submitted all the documents they requested multiple times, including verification documents, but they continue delaying without giving me a proper explanation. I have spent a lot of airtime and time calling and emailing them, only to receive the same copy-and-paste responses over and over again. It feels like customers are not being taken seriously at all. This whole situation has caused me stress, frustration, and financial problems. A company that people trust with their money should provide proper customer service and fast resolutions, not keep customers waiting for over a month with no clear answers. I trusted this company, but my experience has been extremely bad and exhausting. I would advise people to be very careful and think twice before using Hollywoodbets if they expect reliable support and fast assistance when problems happen. No customer deserves to go through this kind of treatment after providing all required documents and following every instruction given. I am still waiting for my issue to be resolved and for my money to be released. This has honestly been one of the worst customer service experiences I have ever had.