Worst deposit experience

I have experienced one of the worst deposit experiences with hollywood bets, after making a deposit & it being credited then reversed a minute later, I have provided proof in the form of a proof of payment in addition to this a bank letter, I used my account reference number as stated on their site, but they are now telling me they can not track funds. After many escalations & receiving 2 ticket numbers ***2 & #***7, customer support only cares about closing tickets instead of making sure that a customer is satisfied, till now the is no resolution, unfortunately they may be more customers experiencing this. my conversation below with timestamps 14 June at 04:28

Holly the Bot

Holly the Bot says:Kindly note that we are experiencing delays in processing withdrawals. Our service provider is currently working on resolving the issue. We apologize for any inconvenience caused.

I'm Holly the Bot. Please select one of the options below. Nicolee Coleman Jabulani Dube says:Deposits Holly the Bot

Holly the Bot says:Select an option below Nicolee Coleman Jabulani Dube says:Deposit Enquiry Holly the Bot

Holly the Bot says:Nicolee please wait while I connect you to the next available consultant.

Please note: for your security, Hollywoodbets will never ask you to attach an image of your recharge voucher or share your voucher number or pin with us. We will only ever ask for a serial number. Siphokazi M

Siphokazi M says:Hello ! Thank you for contacting Hollywoodbets, we are glad to have you here 💜. My name is Siphokazi M and I will be assisting you today Nicolee Coleman Jabulani Dube says:Hello Siphokazi, I made a deposit of R150, reference ***, from tymebank I cannot see this in my balance?? Siphokazi M

Siphokazi M says:Please provide us with the below information and we will be glad to assist you further 🙂. 1. Full Names and Surname 2. Cellphone Number 3. ID Number

Siphokazi M says:Due to no response , I will be ending the chat 14 June at 05:05

Nicolee Coleman Jabulani Dube says:Hello , I made a deposit of R150, reference ***, from tymebank I cannot see this in my balance?? Nonhle M

Nonhle M says:Hello ! Thank you for contacting Hollywoodbets, we are glad to have you here 💜. My name is Nonhle M and I will be assisting you today. Nicolee Coleman Jabulani Dube says:1.Nicolee Dube, 2.***, 3.*** Nicolee Coleman Jabulani Dube says:Hello Nonhle, I made a deposit of R150, reference ***, from tymebank I cannot see this in my balance?? Nonhle M

Nonhle M says:Please provide us with your proof of payment document which can be downloaded from your banking app, we will trace the funds and credit them into your account.

Kindly note we do not accept a bank statement, text message or screenshot that does not show your credentials, as it does not give us all the information that is required to locate your deposit

Nonhle M says:Due to no response the chat will end. Thank you for choosing Hollywoodbets!🙂. Have a go at our current Promotions : https://m.hollywoodbets.net/promotions . HAPPY BETTING .💜 14 June at 05:43

1bde862c87b...printpdf.pdf 120 KB Nicolee Coleman Jabulani Dube says:1.Nicolee Dube, 2.***, 3.*** Nicolee Coleman Jabulani Dube says:Hello , I made a deposit of R150, reference ***, from tymebank I cannot see this in my balance?? Siphokazi M

Siphokazi M says:Hello ! Thank you for contacting Hollywoodbets, we are glad to have you here 💜. My name is Siphokazi M and I will be assisting you today Nicolee Coleman Jabulani Dube says:1.Nicolee Dube, 2.***, 3.*** Nicolee Coleman Jabulani Dube says:Hello , I made a deposit of R150, reference ***, from tymebank I cannot see this in my balance?? 1bde862c87b...printpdf.pdf 120 KB Siphokazi M

Siphokazi M says:I will escalate your query to the deposits team so they can locate your funds and then credit you , feedback takes 24 to 48 hours. Please use ticket number ***2 to follow up

Siphokazi M says:If there is nothing else you needed assistance with, I will be ending the chat .... Thank you engaging with us , have a lovely day 14 June at 11:12

Nicolee Coleman Jabulani Dube says:Good day I have below payment made 2 days ago, not on account as yet ticket number ***2 1bde862c87b...printpdf.pdf 120 KB 14 June at 14:47

Nicolee Coleman Jabulani Dube says:Hello my deposit was put in then out why is that R150??? Capture.PNG Nicolee Coleman Jabulani Dube says:Can I get some assistance on this??? 14 June at 19:51

Nicolee Coleman Jabulani Dube says:?? 15 June at 19:01

Nicolee Coleman Jabulani Dube says:Hi... Holly the Bot

Holly the Bot says:Hi, I'm Holly the Bot. Please type in "main menu" to get the menu options for a more efficient service Nicolee Coleman Jabulani Dube says:main menu Holly the Bot

Holly the Bot says:Welcome to Hollywoodbets, I'm Holly the Bot. Please select one of the options below. Nicolee Coleman Jabulani Dube says:Chat to consultant Holly the Bot

Holly the Bot says:Nicolee please wait while I connect you to the next available consultant.

Please note: for your security, Hollywoodbets will never ask you to attach an image of your recharge voucher or share your voucher number or pin with us. We will only ever ask for a serial number. Pearl N

Pearl N says:Hello ! Thank you for contacting Hollywoodbets, we are glad to have you here 💜. My name is Pearl N and I will be assisting you today Nicolee Coleman Jabulani Dube says:Hi Pearl, I have this ticket ***1, I have escalated to hello peter, can the deposit department call me on this... Pearl N

Pearl N says:How may I assist you? Nicolee Coleman Jabulani Dube says:1.Nicolee Dube, 2.***, 3.*** Capture.PNG Capture1.PNG Pearl N

Pearl N says:Please wait while I have a look at your reference ticket. Nicolee Coleman Jabulani Dube says:my funds were added then reversed, I need them added ?? Pearl N

Pearl N says:I am still here please give me a moment Nicolee Coleman Jabulani Dube says:ok Pearl N

Pearl N says:Thank you for your patience. Please note that I have escalated your query to our deposit team for further assistance. Please allow 24-48 hours for this to be resolved. Please use Ticket #***7 reference for a follow up. You may follow up here on Live chat or via email on *** and provide the ticket reference number provided to you. Nicolee Coleman Jabulani Dube says:after 48 hrs have to wait for another 48hours, I am going to escalate this again on Hello Peter this is unadaptable Pearl N

Pearl N says:You may contact the deposit department directly on *** for further assistance and provide the ticket referencer I have provided you with.

Pearl N says:Sorry *Reference* Nicolee Coleman Jabulani Dube says:I am not calling, I am going to write another bad review... Pearl N

Pearl N says:Apologies for the delay and inconvenience caused. I have sent an equiry on your behalf kindly track feedback Nicolee Coleman Jabulani Dube says:thanks I have wrote review, we will see what happens Pearl N

Pearl N says:If that concludes your query for today I will have to close the chat to allow other clients assistance. Thank you for choosing Hollywoodbets!🙂 09:03

Nicolee Coleman Jabulani Dube says:Morning Holly the Bot

Holly the Bot says:Welcome to Hollywoodbets, I'm Holly the Bot. Please select one of the options below. Nicolee Coleman Jabulani Dube says:Deposits Holly the Bot

Holly the Bot says:Select an option below Nicolee Coleman Jabulani Dube says:Deposit Enquiry Holly the Bot

Holly the Bot says:Nicolee please wait while I connect you to the next available consultant.

Please note: for your security, Hollywoodbets will never ask you to attach an image of your recharge voucher or share your voucher number or pin with us. We will only ever ask for a serial number. nonhlakaniphi M

nonhlakaniphi M says:Hello ! Thank you for contacting Hollywoodbets, we are glad to have you here 💜. My name is Nonhlakanipho M and I will be assisting you today Nicolee Coleman Jabulani Dube says:Hello, can I get a***7 ticket number, Nicolee Coleman Jabulani Dube says:Progress update on this ticket ***7 nonhlakaniphi M

nonhlakaniphi M says:Please provide us with your bank statement showing the transaction in question. Nicolee Coleman Jabulani Dube says:I provided proof of payment why do you need a bank statement when theis aPOP, also please advise why a reversal was done on this??? Nicolee Coleman Jabulani Dube says:The reference number is my hollywoodbets account number as instructed on your site Screenshot_***_Chrome.jpg nonhlakaniphi M

nonhlakaniphi M says:Please note that the feedback from our creditors is that they require a bank statement for further assistance. Nicolee Coleman Jabulani Dube says:can I see the clause that requests customers to provide that Nicolee Coleman Jabulani Dube says:I can not be responsible for internal issues please request creditors to reverse the amount then, as I have have a POP & proof of banking, as it stands the money is with hollywoodbets.m, if they can not credit it can they please reverse it back into my account nonhlakaniphi M

nonhlakaniphi M says:Please note that we cannot reverse the funds back into your account. Kindly provide us with the bank statement. Nicolee Coleman Jabulani Dube says:Proof of payment is proof enough I am not sending my bank statement Nicolee Coleman Jabulani Dube says:Can you get one of the creditors to call be, I want to know the clause that requires a customer to submit bank statement, if they is no such clause I do not have to submit it Nicolee Coleman Jabulani Dube says:This is the first time in more then 5 years I have been requested of such, so if they can not credit let them reverse proof of payment is good enough nonhlakaniphi M

nonhlakaniphi M says:Customer Support: Tel : ***

nonhlakaniphi M says:We do apologies for the inconvenience caused. Nicolee Coleman Jabulani Dube says:I am not going to call them they should call the is already bad reviews on this matter Nicolee Coleman Jabulani Dube says:Please provide the clause I do not need apologies I want the clause as when I signed up I signed the terms & conditions, please forward my request that I request the clause for this Nicolee Coleman Jabulani Dube says:And an explanation of why the funds were reversed??? Nicolee Coleman Jabulani Dube says:Forward my requests and confirm that you have forwarded them on my behalf nonhlakaniphi M

nonhlakaniphi M says:Please note that if funds cannot be tracked using the proof of payment, additional documentation will be requested and in this case it is your bank statement. If you wish to speak to someone kindly call the provided number as we do not make calls.

nonhlakaniphi M says:If there's nothing else, Thank you for choosing Hollywoodbets!🙂. Have a go at our current Promotions :https://m.hollywoodbets.net/promotions. HAPPY BETTING .💜 Nicolee Coleman Jabulani Dube says:But the amount was credited then reversed are you saying they credited something they can not track??? Nicolee Coleman Jabulani Dube says:This is why I am uncomfortable giving my statement why credit funds you can not track, they should have requested bank statement 1st, Nicolee Coleman Jabulani Dube says:Hence them crediting means the funds are with hollywood bets do not dismisss me as this has been long overdue Screenshot_***_Chrome.jpg Thabile M

Thabile M says:Hello ! Thank you for contacting Hollywoodbets, we are glad to have you here 💜. My name is Thabile M and I will be assisting you today

Thabile M says:Due to no response, the chat will be ended.

Thank you for choosing Hollywoodbets!🙂Please note that we are also available on social media platforms. You can also contact our helpline on *** or feel free to return to us should you need any other assistance, we will be available and happy to assist where we can... Enjoy your day, Goodbye🖐 Nicolee Coleman Jabulani Dube says:Hello Thabile, honestly let me start by saying customer support is bad, when dealing with a client never dismiss them or run away, what I have experienced is so unfortunate Screenshot_***_Chrome.jpg Nicolee Coleman Jabulani Dube says:I had madr this deposit, it was credited then reversed, when I follow up I hvmave not received reason why this happened Nicolee Coleman Jabulani Dube says:This is the 2nd ticket number for the same issue honestly this is poor customer support ***7 Ntokozo S

Ntokozo S says:Hello ! Thank you for contacting Hollywoodbets, we are glad to have you here 💜. My name is Ntokozo Shabalala and I will be assisting you today Nicolee Coleman Jabulani Dube says:I will be posting a review on Hello Peter again honestly this is a joke Sent · 09:38