EJvR
Ernest Jansen van Rensburg
1 reviews | Active since Jun 2015
28 Jun 2019, 21:31
Worst customer service in the world
I made a deposit of R3800 last night as i wanted to bet on the Proteas game today. The money wasn't reflecting on my account so i phoned customer service, sent a few emails and WhatsApped them but im still waiting for the amount to reflect and I've already lost the chance to bet because of their tardiness. A bet that i would've won nonetheless, so in other words they've cost me R2000+ the R3800 which is still not reflecting on my account. Worst service ever.
Helpful (0)
Replies (9)0
Replies (9)
Hollywoodbets's replyOfficial
28 Jun 2019, 23:01Hi Ernest
We are sorry to hear about your deposit not being cleared. We would like to investigate this immediately. Please could you email me your contact details and account number on ***. I will ask my team to look into this, and contact you.
Regards
Devin
Hollywoodbets
We are sorry to hear about your deposit not being cleared. We would like to investigate this immediately. Please could you email me your contact details and account number on ***. I will ask my team to look into this, and contact you.
Regards
Devin
Hollywoodbets
Hollywoodbets's reply28 Jun 2019, 23:01
Official
Hi Ernest
We are sorry to hear about your deposit not being cleared. We would like to investigate this immediately. Please could you email me your contact details and account number on ***. I will ask my team to look into this, and contact you.
Regards
Devin
Hollywoodbets
We are sorry to hear about your deposit not being cleared. We would like to investigate this immediately. Please could you email me your contact details and account number on ***. I will ask my team to look into this, and contact you.
Regards
Devin
Hollywoodbets
EJvR
Ernest Jansen van Rensburg's updateReviewer Update
28 Jun 2019, 23:11I would email you if i could read your email address
EJvR
Ernest Jansen van Rensburg's update28 Jun 2019, 23:11
Reviewer Update
I would email you if i could read your email address
EJvR
Ernest Jansen van Rensburg's updateReviewer Update
28 Jun 2019, 23:11Or rather your cell number
EJvR
Ernest Jansen van Rensburg's update28 Jun 2019, 23:11
Reviewer Update
Or rather your cell number
EJvR
Ernest Jansen van Rensburg's updateReviewer Update
28 Jun 2019, 23:17This is the response i get from your people.
"Dear valued client,
Please note that the deposit its not reflecting on our statement a soon its reflect its will be credited."
And what if that doesn't happen? Am i now suppposed to sit and wait without money because your system is faulty ? This is theft
"Dear valued client,
Please note that the deposit its not reflecting on our statement a soon its reflect its will be credited."
And what if that doesn't happen? Am i now suppposed to sit and wait without money because your system is faulty ? This is theft
EJvR
Ernest Jansen van Rensburg's update28 Jun 2019, 23:17
Reviewer Update
This is the response i get from your people.
"Dear valued client,
Please note that the deposit its not reflecting on our statement a soon its reflect its will be credited."
And what if that doesn't happen? Am i now suppposed to sit and wait without money because your system is faulty ? This is theft
"Dear valued client,
Please note that the deposit its not reflecting on our statement a soon its reflect its will be credited."
And what if that doesn't happen? Am i now suppposed to sit and wait without money because your system is faulty ? This is theft
EJvR
Ernest Jansen van Rensburg's updateReviewer Update
28 Jun 2019, 23:21P.s I have already sent you the proof of payment.
EJvR
Ernest Jansen van Rensburg's update28 Jun 2019, 23:21
Reviewer Update
P.s I have already sent you the proof of payment.
EJvR
Ernest Jansen van Rensburg's updateReviewer Update
28 Jun 2019, 23:30As expected. Slow to no reply.
EJvR
Ernest Jansen van Rensburg's update28 Jun 2019, 23:30
Reviewer Update
As expected. Slow to no reply.
EJvR
Ernest Jansen van Rensburg's updateReviewer Update
29 Jun 2019, 10:37Still waiting...
EJvR
Ernest Jansen van Rensburg's update29 Jun 2019, 10:37
Reviewer Update
Still waiting...
Hollywoodbets's replyOfficial
30 Jun 2019, 13:14Hi Ernest
Many apologies for the delayed response. We have got your contact details now, and have urgently asked our team to address this and contact you. We hope this will be sorted out asap.
Regards
Devin
Hollywoodbets
Many apologies for the delayed response. We have got your contact details now, and have urgently asked our team to address this and contact you. We hope this will be sorted out asap.
Regards
Devin
Hollywoodbets
Hollywoodbets's reply30 Jun 2019, 13:14
Official
Hi Ernest
Many apologies for the delayed response. We have got your contact details now, and have urgently asked our team to address this and contact you. We hope this will be sorted out asap.
Regards
Devin
Hollywoodbets
Many apologies for the delayed response. We have got your contact details now, and have urgently asked our team to address this and contact you. We hope this will be sorted out asap.
Regards
Devin
Hollywoodbets
Hollywoodbets's replyOfficial
30 Jun 2019, 15:45Hi Ernest
Our team has confirmed that your deposit has reflected and has been credited to your account. We apologise again for the delay.
Regards
Devin
Hollywoodbets
Our team has confirmed that your deposit has reflected and has been credited to your account. We apologise again for the delay.
Regards
Devin
Hollywoodbets
Hollywoodbets's reply30 Jun 2019, 15:45
Official
Hi Ernest
Our team has confirmed that your deposit has reflected and has been credited to your account. We apologise again for the delay.
Regards
Devin
Hollywoodbets
Our team has confirmed that your deposit has reflected and has been credited to your account. We apologise again for the delay.
Regards
Devin
Hollywoodbets