WORST CUSTOMER SERVICE EVER!!! DOESN'T SEEM TO WANT TO HELP CUSTOMERS

I've been consistently emailing them for over a week regarding gameplay error where it kicks me out saying im not logged in and customer service keeps telling me to clear cache data etc. I've sent them screenshots of the error and they said on their side I didn't play and use their site even after sending proof. For over a week I've been buying vouchers which totals to about R1000 or over and they tell me technical team says nothing is wrong and they can't seem to help me. This isn't the only time, previously also I've emailed them and they said they couldn't do anything. The customer service is extremely terrible and I advise new players not to sign up with them because they cannot seem to help customers only make excuses and expect us to just deal with it. I've then requested them many times for technical team to contact me but they completely ignored it.

Worst experience ever!!!!