Withholding my deposit

I have been sending mails all day to *** with regards to a deposit my sister made this yesterday morning for me at 07h40 fora R100, from and FNB acc to HB FNB account, unfortunately she did not use my Hollywood acc number as a reference but I have sent them the proof of payment. But all I get to my mails is (we work on your problem. Blah blah blah) it has now taken the entire day to Allocate a R100 which is still not in my account. I'm not sure if I am speaking to the right person, but everyone else just sends me a mail of how they working on my request, but nothing gets done.

All I get from them is

If your funds is allocated it will be credited to your account,

It is now more than 24 hours and the still trying to allocate it, even though all the proof was sent through