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Tamryn H

1 reviews | Active since Jul 2021

30 Jun 2025, 09:00

Withdrawals not being paid out

I have given Hollywood Bets ample time to sort this matter out to no avail, so its time do a public review and lay a formal complaint with the National gambling board of SA. I have had no problems up for withdrawals. My last successful with withdrawal was on Friday 27th. Come Saturday morning when I wanted to do another withdrawal its gets rejected due to incorrect banking details - when i have not changed it from the previous night of withdrawing or the whole month of withdrawing as a matter of fact. I have tried this payout numerous numerous times and same rejection every time. I then thought its my bank account and then used another, same issue! Since Saturday morning 8am, I have been trying to get my money. You have my bank account confirmation letter on file, you can see the account details are correct, why is it re rejecting all time, unless the banking details are being changed at payout stage so then it doesn't link up with my profile or Hollywood bets account number and then get rejected, which is ***** and theft. If this is not sorted out today, I will lay a formal complaint with the gambling board .

0
Replies (4)
Hollywoodbets
Hollywoodbets's reply30 Jun 2025, 09:50
Official
Hi Tamryn,

Thank you for making us aware of this issue. Please accept our apology for the inconvenience. This matter will be investigated by our Escalations team and feedback will be provided in due course.  

Regards,  
The Hollywoodbets Team 

TH
Tamryn H's update04 Jul 2025, 09:24
Reviewer Update
This matter was sorted on Monday 30th, however Its barely a week and I have the same problem again and get generic answers from your online agents. Hollywood bets have the upper hand over other betting sites in terms of instant payouts, but having constant problems now. I understand it take up to 24 hours, but if my withdraws keeps getting rejected then the 24 hours waiting period restarts every time i have to re-do the withdrawals. This also cause me to finish my 5 withdrawals per day which then i have to wait for the next day again. This is not fair. PLEASE ESCALATE THIS MATTER AND HAVE IT SORTED ASAP .
TH
Tamryn H's update04 Jul 2025, 12:51
Reviewer Update
After i posted this message, my withdrawal got rejected once again for banking details being incorrect when IT IS NOT!. Your consultants are of no help on the other side s the just read a script. I need this matter to be escalated and a manual payment and verification done . You have my FICA documents on file to check if my banking details are in fact correct, but no one does that, you rely on the system to do its job when it is not working.
TH
Tamryn H's update04 Jul 2025, 15:51
Reviewer Update
Ok, so after paying the money, then wanting to do another withdrawal a bit later on, I now get requested to send my banking statement, not a bank confirmation letter and querying this I was informed its to see an overview of my transactions. What happens in my bank account has nothing to do with hollywood bets.. You dont block me from depositing money, but you want to query before you pay out. Dont run a betting site if you arent preapred to pay when people win money.