TM
Tshiu M
1 reviews | Active since Nov 2019
25 Nov 2019, 08:35
Withdrawals
Made a withdrawal on the 20th of November...i called hollywoodbets to enquire about it the following day and i was told withdrawals differ from bank to bank and might take time...on Friday i called hollywoodbets again only to be told my account is to be validated before my withdrawal is successful whereas i have been with hollywoodbets for years and hollywoodbets will contact me...Sunday the 24th my money was refunded back to my hollywoodbets account not withdrawn...this morning the 25th i called again only to be told my account is for "auditing and it is supposed to be checked"...and the worst part about hollywoodbets there is no reassurance nothing...we bet because we need that money...your service is poor and slowly becoming *************
Helpful (0)
Replies (7)0
Replies (7)
Hollywoodbets's replyOfficial
25 Nov 2019, 08:44Good day Mr Mrwetyana,
In regards to the query you have raised, this has been escalated to one of our supervisors who will be contacting you to resolve the issue.
We do sincerely apologize for any inconvenience you may have experienced.
Thank you.
Best Regards,
Customer Services
HollywoodBets
In regards to the query you have raised, this has been escalated to one of our supervisors who will be contacting you to resolve the issue.
We do sincerely apologize for any inconvenience you may have experienced.
Thank you.
Best Regards,
Customer Services
HollywoodBets
Hollywoodbets's reply25 Nov 2019, 08:44
Official
Good day Mr Mrwetyana,
In regards to the query you have raised, this has been escalated to one of our supervisors who will be contacting you to resolve the issue.
We do sincerely apologize for any inconvenience you may have experienced.
Thank you.
Best Regards,
Customer Services
HollywoodBets
In regards to the query you have raised, this has been escalated to one of our supervisors who will be contacting you to resolve the issue.
We do sincerely apologize for any inconvenience you may have experienced.
Thank you.
Best Regards,
Customer Services
HollywoodBets
TM
Tshiu M's updateReviewer Update
26 Nov 2019, 09:36I sent my Fica documents yesterday morning and was told i can withdraw my winnings...i did that 7 times and still gets rejected...the other hollywoodbets team member told me it is because of the promotion of 15% deposits...of which i never benefited from last time i deposited money was way before the promotion started...they keep fishing...can you not tell me why i can't withdraw my winnings instead of "try doing it again"
TM
Tshiu M's update26 Nov 2019, 09:36
Reviewer Update
I sent my Fica documents yesterday morning and was told i can withdraw my winnings...i did that 7 times and still gets rejected...the other hollywoodbets team member told me it is because of the promotion of 15% deposits...of which i never benefited from last time i deposited money was way before the promotion started...they keep fishing...can you not tell me why i can't withdraw my winnings instead of "try doing it again"
TM
Tshiu M's updateReviewer Update
26 Nov 2019, 09:38Hollywoodbets is a shame...7 withdrawals gets rejected and your team tells me to withdraw again...get rejected...do it again...
TM
Tshiu M's update26 Nov 2019, 09:38
Reviewer Update
Hollywoodbets is a shame...7 withdrawals gets rejected and your team tells me to withdraw again...get rejected...do it again...
Hollywoodbets's replyOfficial
26 Nov 2019, 09:55Good day Mr Mrwetyana,
Your query has been escalated to the withdrawals manager to assist, once again we do sincerely apologize for the inconvenience you have experienced.
Thank you.
Best Regards,
Customer Services
HollywoodBets
Your query has been escalated to the withdrawals manager to assist, once again we do sincerely apologize for the inconvenience you have experienced.
Thank you.
Best Regards,
Customer Services
HollywoodBets
Hollywoodbets's reply26 Nov 2019, 09:55
Official
Good day Mr Mrwetyana,
Your query has been escalated to the withdrawals manager to assist, once again we do sincerely apologize for the inconvenience you have experienced.
Thank you.
Best Regards,
Customer Services
HollywoodBets
Your query has been escalated to the withdrawals manager to assist, once again we do sincerely apologize for the inconvenience you have experienced.
Thank you.
Best Regards,
Customer Services
HollywoodBets
Hollywoodbets's replyOfficial
09 Dec 2019, 13:43Good day,
In regards to the query which had been raised, please advise if all is now in order as we do see you can now process withdrawals from your HollywoodBets account.
We look forward to your response
Thank you again.Best Regards,
Customer ServicesHollywoodBets
In regards to the query which had been raised, please advise if all is now in order as we do see you can now process withdrawals from your HollywoodBets account.
We look forward to your response
Thank you again.Best Regards,
Customer ServicesHollywoodBets
Hollywoodbets's reply09 Dec 2019, 13:43
Official
Good day,
In regards to the query which had been raised, please advise if all is now in order as we do see you can now process withdrawals from your HollywoodBets account.
We look forward to your response
Thank you again.Best Regards,
Customer ServicesHollywoodBets
In regards to the query which had been raised, please advise if all is now in order as we do see you can now process withdrawals from your HollywoodBets account.
We look forward to your response
Thank you again.Best Regards,
Customer ServicesHollywoodBets
TM
Tshiu M's updateReviewer Update
09 Dec 2019, 13:56All is in order now...Thank you...
TM
Tshiu M's update09 Dec 2019, 13:56
Reviewer Update
All is in order now...Thank you...
Hollywoodbets's replyOfficial
09 Dec 2019, 14:38Good day,
Thank you for the feedback. If there is any further assistance required feel free to contact us on the Helpline for assistance.
Thank you again.Best Regards,
Customer ServicesHollywoodBets
Thank you for the feedback. If there is any further assistance required feel free to contact us on the Helpline for assistance.
Thank you again.Best Regards,
Customer ServicesHollywoodBets
Hollywoodbets's reply09 Dec 2019, 14:38
Official
Good day,
Thank you for the feedback. If there is any further assistance required feel free to contact us on the Helpline for assistance.
Thank you again.Best Regards,
Customer ServicesHollywoodBets
Thank you for the feedback. If there is any further assistance required feel free to contact us on the Helpline for assistance.
Thank you again.Best Regards,
Customer ServicesHollywoodBets