MP
Mpho P
1 reviews | Active since Aug 2014
29 Nov 2019, 11:07
Withdrawal/Fica
I have a problem with Hollywood bets. Since the 25th I've been trying to withdraw my winnings only to be about FICA documents. I send them and I received a message that my ID is not clear. I've been sending it everyday and received a messages everyday. This morning I called them only to find a rude a rude lady. All I want is my money I need it. I cant send my ID again because my phone is in repairs and will only be back on the 3rd of December. I need that money before then.
Helpful (0)
Replies (4)0
Replies (4)
Hollywoodbets's replyOfficial
29 Nov 2019, 11:31Good day Mr Phokela,
In regards to your query, this has been escalated to one of the FICA supervisors who will be in contact with you soon to resolve the issue.
We do sincerely apologize for the inconvenience caused.
Thank you.
Best Regards,
Customer Services
HollywoodBets
In regards to your query, this has been escalated to one of the FICA supervisors who will be in contact with you soon to resolve the issue.
We do sincerely apologize for the inconvenience caused.
Thank you.
Best Regards,
Customer Services
HollywoodBets
Hollywoodbets's reply29 Nov 2019, 11:31
Official
Good day Mr Phokela,
In regards to your query, this has been escalated to one of the FICA supervisors who will be in contact with you soon to resolve the issue.
We do sincerely apologize for the inconvenience caused.
Thank you.
Best Regards,
Customer Services
HollywoodBets
In regards to your query, this has been escalated to one of the FICA supervisors who will be in contact with you soon to resolve the issue.
We do sincerely apologize for the inconvenience caused.
Thank you.
Best Regards,
Customer Services
HollywoodBets
MP
Mpho P's updateReviewer Update
29 Nov 2019, 12:37No help at all
MP
Mpho P's update29 Nov 2019, 12:37
Reviewer Update
No help at all
Hollywoodbets's replyOfficial
29 Nov 2019, 13:00Good day Mr Phokela,
In regards to your query, unfortunately we cannot make exception to receiving the correct and clear documentation which is needed.
If possible please arrange for the document to be re-sent so we can assist thereafter.
Thank you.
Best Regards,
Customer Services
HollywoodBets
In regards to your query, unfortunately we cannot make exception to receiving the correct and clear documentation which is needed.
If possible please arrange for the document to be re-sent so we can assist thereafter.
Thank you.
Best Regards,
Customer Services
HollywoodBets
Hollywoodbets's reply29 Nov 2019, 13:00
Official
Good day Mr Phokela,
In regards to your query, unfortunately we cannot make exception to receiving the correct and clear documentation which is needed.
If possible please arrange for the document to be re-sent so we can assist thereafter.
Thank you.
Best Regards,
Customer Services
HollywoodBets
In regards to your query, unfortunately we cannot make exception to receiving the correct and clear documentation which is needed.
If possible please arrange for the document to be re-sent so we can assist thereafter.
Thank you.
Best Regards,
Customer Services
HollywoodBets
Hollywoodbets's replyOfficial
05 Dec 2019, 17:05Good day Mr Phokela,
We do sincerely apologize for the inconvenience however as mentioned previously we do require the documentation to be clear in order to assist.
Once your phone has been repaired please forward us the relevant pictures of your documents so we may assist with your request.
Thank you.
Best Regards,
Customer Services
HollywoodBets
We do sincerely apologize for the inconvenience however as mentioned previously we do require the documentation to be clear in order to assist.
Once your phone has been repaired please forward us the relevant pictures of your documents so we may assist with your request.
Thank you.
Best Regards,
Customer Services
HollywoodBets
Hollywoodbets's reply05 Dec 2019, 17:05
Official
Good day Mr Phokela,
We do sincerely apologize for the inconvenience however as mentioned previously we do require the documentation to be clear in order to assist.
Once your phone has been repaired please forward us the relevant pictures of your documents so we may assist with your request.
Thank you.
Best Regards,
Customer Services
HollywoodBets
We do sincerely apologize for the inconvenience however as mentioned previously we do require the documentation to be clear in order to assist.
Once your phone has been repaired please forward us the relevant pictures of your documents so we may assist with your request.
Thank you.
Best Regards,
Customer Services
HollywoodBets