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LS
Latita S

1 reviews | Active since Nov 2021

30 Nov 2021, 16:43

Withdrawal: Very bad service when it’s time for them to pay MXM

Bad Service Ever, if the was an option for no star I was going to go for it. I need to do withdrawal and I am been told that my deposit has not reflected from their side and it’s been over 24Hrs now…. Its not the first time I withdraw, it normally doesn’t take long but today I don’t understand what’s really happening. This is too much

0
Replies (5)
Hollywoodbets
Hollywoodbets's reply30 Nov 2021, 17:17
Official
Hi Latita

Your query has been escalated to our Withdrawals management team. The team will be in contact shortly. 

Regards,
Shanaaz 
Hollywoodbets 
LS
Latita S's update02 Dec 2021, 03:04
Reviewer Update
Hi no one has contacted me yet, I’ve been calling Hollywood regarding this withdrawals that I made 4days ago but still not credited and the lady said it’s already done but no funds in my account. Yesterday again I made 2 withdrawals I only receive one and to my suprise I received the one I requested late because it was small amount. Why are other payments not credited whereas the last small one is received? I’m very disappointed.
LS
Latita S's update02 Dec 2021, 11:51
Reviewer Update
I am not happy with how you process our payments. Why should we suffer with the withdrawals. It doesn’t make sense why would a withdrawal take a 4 full days for no reason. My deposits has reflected to your account but it takes long for your team to process the payments. They are able to process small amounts withdrawals fast which were even made a day ago but they take long to process big amounts which were requested 4 days ago. This is not on at all…. I have been patient enough. Please pay my money before the end of business today. I can’t be following up everyday. You not even responding to my queries. Should I not receive my payments today I will escalate this and take legal actions against your team/organisation…. I am tired I am even using too much airtime for this, it doesn’t make sense
Hollywoodbets
Hollywoodbets's reply02 Dec 2021, 12:29
Official
Hi Latita 

We're sorry to hear of your dismay, this has been escalated further and you should receive a call soon 

Regards,
Shanaaz 
Hollywoodbets 
LS
Latita S's update02 Dec 2021, 13:12
Reviewer Update
Hi Shanaaz,

It’s Obvious that you will say that the matter has been escalated further and I will receive a call shortly, I don't believe this because I have been waiting for days. I am ready to report this matter to the National Gambling Board and the Financial Intelligence Centre. No one can relax after risking to deposit so much money and later not get paid for their winnings. Pay my winnings through the same bank I used so that it can reflect immediately, seriously pay my winnings im tired of calling nd waiting for ages. In the morning when I called I have been told that it is processed I should receive my money, everyday when I call I am told that it will reflect today if not, latest tomorrow…. How many tomorrow’s should I wait for? Ai no maan