Withdrawal rejected but not placed back

I had a withdrawal rejected yesterday stating the bank was offline which was fair enough. But I was informed that the money was supposed to be back on the site if it bounced... I am now just shy of 24 hours which they've stated I should wait and I can't wait any longer because these funds are for an emergency. Every member of the customer support told me different stories. One said that it should've kicked in after it was rejected but couldn't because of an error then there were others who said I should wait 24 hours for it to reflect again. You guys are putting my life on a hold here because I have to wait for these funds before I can do anything. Would honestly like to speak to someone from management as the support staff aren't of much help to anyone. This hasn't been the first time.