Withdrawal pr85

Hi i made a withdrawal of R300 from Hollywoodbet on 02/12/2021 using send imali but i didn't receive my money no notification sma nothing when I try to contact them on email they don't respond they only responded on Facebook telling me withdrawal which is not true because there nothing in my wallet i even requested proof of payment so i can do a query from the bank which i didn't get this feels like I have been ****med because i have been betting with then for so long loosing when i finally win they don't pay me