Withdrawal pending Bank Approval

I am really pist off of your service client must fight before you can get the massage through your thick skull,meaning this is the way things should be done last i launched a HELLO PETER complaint is whereby i got all of your attention.Client issues should be treated highly important but as for you all guys who are sitting there doing nothing you really enjoying this clients keep contacting you but not helping them at all may be its your culture. 2 withdrawals for 700 and 100 using ABSA CASH SEND have not been paid since the 26 Nov.NO 10 difit voucher codes were sent to me, it shows pending bank approval which clearly does not make sense. Unfair treatment.

Been contacting you with this matter from 26 Nov 2022,really this is very unacceptable