Withdrawal Not Processed and Online Non-Support (chapter 100)

Even though after every complaint here, I say I'm not going to deal with online non-support anymore and rather hellopeter,but, ....to be fair, I still go there first to try and resolve as one may expect from a support channel....but the lack of knowledge/process/service/training, regardless of the issue...is consistently below the Mariana Trench

Anyway....i I had about 5 standard bank instant money withdrawals to process, the first 3 were successful, but when I attempted the fourth, the atm displayed an error and said "please try again later, transaction unsuccessful, printing slip for more info etc".......the slip didn't print because I'm assuming no paper.

So I didn't process the remaining withdrawals and attempted them this morning. The "5th" withdrawal worked as normal, but when I attempted the one that timed out/reported an errror...the atm said "voucher already redeemed"

So I made contact with online support (and guess what, only 107sec which they actually stuck too +000.01points)...but that's where everything goes downhill..., Response 1: Please contact your bank and report the error (I don't bank with stand bank and I have no details or slip, just the sms received)

Response 2: Ok yes please go to the branch with that sms (Which branch??? The atm is at a petrol station in the middle of nowhere, how should I know which branch I should go too, and the fact that I'm not a standard bank client and they would just refer me back to hollywoodbets as the sending account belongs them and the funds would have probably been reversed there as the atm did report an error, so not like cash got stuck in dispenser or something)

Response 3: Sorry there's nothing we can do about technical errors you have to go to the branch (Do you maybe want to consult a team leader first as I will have to log a hellopeter complaint which will still resolve it eventually)

Silence....I then point out that if I had to take their advice, go looking for this branch and report error, and even if I do find the right one, they will not just give me the cash based on that sms,, they will have to refer me back to sender and I would just be more upset later....

So after a few more minutes of silence, I disconnected chat and I'm back here to log yet another complaint....because for some reason, for 5years running, it seems the only people with the right knowledge to resolve support queries work in the complaints team....so a business suggestion, how about getting an online direct support channel to the complaints team instead, will probably be less admin and reduce the normal 10000+ sec wait time

Sorry, just had to vent.....because shooting answers from the hip as responses to support calls really takes poor service delivery to another level because now you not just wasting my online time, but also willing to waste my real world time and expenses because of quick uninformed guesses, that if you paused and thought, you would realise how nonsensical it was...ok that's all

18 Apr 2022 | 21:40 Withdrawal: Instant Money Amount: R200.00 *** ***