Withdrawal Not Processed and Non Existent Support as Always

Once again, withdrawal sms not received (which is never the issue because I can accept network and sms delivery failures), however never being able to reach online support is and will always be, the problem.

Slight change in past pattern, so now instead of being advised a wait time of 10000+ seconds before an agent is available, I'm now told an agent will be with me in "1 sec", and that was 20min ago....and that was my second attempt....as my first "1 sec" took 10min before I closed the chat and tried again.

The person running that support channel must be the child of a majority share holder or something because I truly can't understand the years of the same poor service delivery without any, ANY, improvement. Unacceptable in today's standard.