WITHDRAWAL NIGHTMARE!!!!

IM UTTERLY DISSAPOINTED IN THE SERVICE FROM THE AGENTS. AFTER NUMEROUS CALLS AND EMAILS MY WITHDRAWAL ISSUES STILL HAVE NOT BEEN RESOLVED. IVE DONE ALL THAT WAS REQUESTED FROM ME, BUT STILL HAVE NOT RECEIVED THE WITHDRAWAL DATED 02/10/2023. THIS IS ********* BEHAVIOUR AS I WAS TOLD THIS SHOULD NOT TAKE MORE THAN 24 HOURS TO GET THE SMS, OR THE REFUND THAT WAS PROMISED TO ME. REQUEST NO ***9.