SM
Silas M
1 reviews | Active since Jun 2015
22 Jan 2023, 10:08
Withdrawal issues
I requested an ABSA cash send withdrawal with Hollywoodbets on Thursday night 19.01.2023 , they only sent me the 10 digits reference number without the 6 digits pin code . I made numerous phone calls and sent emails , they kept on saying I will receive the pin shortly. I eventually received the pin on Saturday the 21st late in the afternoon around 5pm . I went to an ABSA ATM to a withdrawal, I keep on getting an error saying " INVALID ACCESS CODE PLEASE CONTACT SENDER 92" I tried sending emails again but I am not getting an response
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Replies (2)
Hollywoodbets's replyOfficial
22 Jan 2023, 18:22Hi Silas
Your query has been escalated to our Customer Service management team. The team will be in contact shortly.
Regards,
Shanaaz
Hollywoodbets
Your query has been escalated to our Customer Service management team. The team will be in contact shortly.
Regards,
Shanaaz
Hollywoodbets
Hollywoodbets's reply22 Jan 2023, 18:22
Official
Hi Silas
Your query has been escalated to our Customer Service management team. The team will be in contact shortly.
Regards,
Shanaaz
Hollywoodbets
Your query has been escalated to our Customer Service management team. The team will be in contact shortly.
Regards,
Shanaaz
Hollywoodbets
SM
I have been sending emails non stop and I am mot getting any joy from you guys , let alone calling your call center. I did a withdrawal on Thursday night using ABSA CASH SEND, I only received the 10 digits reference but I didn't get the 6 digits pin number, i only got the pin on Saturday around 5 of 6 pm . When I went to the ATM , I got an error message that says;"INVALID ACCESS CODE PLEASE CONTACT SENDR 92" I then send an email, I got a response that said they will reset it shortly . 4 hours later I phoned your call centre and requested for the money to be credited back into my account so that I can use a different withdrawal method, a lady said she will send a request and it will be credited back shortly. It's now 2 or 3 hours later , the money is .not yet credited and I haven't received a new reference and pin to withdraw . Can you please assist, this is too much now . It has been more than 3 days and am battling to get any assistance.
Silas M's updateReviewer Update
22 Jan 2023, 19:54I have been sending emails non stop and I am mot getting any joy from you guys , let alone calling your call center. I did a withdrawal on Thursday night using ABSA CASH SEND, I only received the 10 digits reference but I didn't get the 6 digits pin number, i only got the pin on Saturday around 5 of 6 pm . When I went to the ATM , I got an error message that says;"INVALID ACCESS CODE PLEASE CONTACT SENDR 92" I then send an email, I got a response that said they will reset it shortly . 4 hours later I phoned your call centre and requested for the money to be credited back into my account so that I can use a different withdrawal method, a lady said she will send a request and it will be credited back shortly. It's now 2 or 3 hours later , the money is .not yet credited and I haven't received a new reference and pin to withdraw . Can you please assist, this is too much now . It has been more than 3 days and am battling to get any assistance.
SM
Silas M's update22 Jan 2023, 19:54
Reviewer Update
I have been sending emails non stop and I am mot getting any joy from you guys , let alone calling your call center. I did a withdrawal on Thursday night using ABSA CASH SEND, I only received the 10 digits reference but I didn't get the 6 digits pin number, i only got the pin on Saturday around 5 of 6 pm . When I went to the ATM , I got an error message that says;"INVALID ACCESS CODE PLEASE CONTACT SENDR 92" I then send an email, I got a response that said they will reset it shortly . 4 hours later I phoned your call centre and requested for the money to be credited back into my account so that I can use a different withdrawal method, a lady said she will send a request and it will be credited back shortly. It's now 2 or 3 hours later , the money is .not yet credited and I haven't received a new reference and pin to withdraw . Can you please assist, this is too much now . It has been more than 3 days and am battling to get any assistance.