Withdrawal if winnings not approved

At hollywoodbets if you deposit money into the account in order to play it updates within seconds, but if you win you must wait for 48hour and they don't care My wife has an account with Hollywood bets she tried withdraw the winnings but its not approved. She spoke to an Agent by the name of Relebohile who told her to complain only after 48hour, she even closed the chat while my wife was still typing. Why wait for 48hour to withdraw money after winning?