Withdrawal delay

Made withdrawal on the 2nd November they said it would reflect within 24-48 HOURS welll 48 hours came and gone i spoke to 4 agents all they say is its at level 3 authorisation now heres what upsets me those agents of yours is of no help, chat bot is useless keep on refresshing and kicking me back to 600000 in the qeue where is the helpfull people out there.